USSD
Unstructured Supplementary Service Data sometimes referred to as "quick codes" or "feature codes", is a communications protocol used by gsm cellular telephones to communicate with the mobile network .
benfits
Enjoy Instantaneous and cost effective communications and transactions with your customers on USSD.
Instantaneous, scalable and Mobile Friendly Enterprise Solution
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01 All Mobile Friendly
USSD works on all phones both feature phones and smartphones. It requires just a dial pad and GSM network, so regardless of what kind of phone your customers use, they can connect to your business.
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02 Enhanced Self Service and Customer Satisfaction
Since USSD serves as a self-service solution for your customers. It is easy to achieve customer satisfaction when you give them the ability to serve themselves.
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03 Highly Customizable
It can be easily customized to make it ideal for all your business needs. The content can also be personalized and responses can be obtained in real time.
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04 Intuitive Menu and Highly Interactive
User can quickly see response on their phone screens and can make more requests hence allowing faster two-way communication and interaction that is seven times faster than SMS. It’s almost like talking to a person.
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05 Very Economical and Reduces Operating Cost
A lot of business processes can be automated to save cost and improve user experience. USSD is extremely cost effective for businesses to implement and run, it is also free for subscribers to use.
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06 No Internet Connection
People run out of data or do not have access to data services sometimes. USSD gives such persons the opportunity to still use an application on your system.
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07 Adaptable and Free Option
Seamlessly integrate into APIs and offer use cases that speaks to your customer needs. While you can choose to allow your customers pay per session on USSD, you can pay from your end and allow them to enjoy your service for free, which is the usual. This makes them amenable to USSD services
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08 Message Security with Privacy
Message security is built into the Zigatext platform’s architecture, ensuring that conversations between business and customer remain private end-to-end.
Use Case
Utility Services
It can be used to bill query and payment purposes. Users can purchase airtime, data, or request account balances
Paid Content Portal
USSD can be used to bill subscribers for accessing content such as education notes, news updates, sports highlights, weather forecasts.
Product Promotion
Business retailers can use USSD to communicate special offers on product and can send discount vouchers for next payment or purchases.
Competitions and Contests
Companies can create portals with entry pages, competition info, terms and conditions.
Votes, Surveys and Polls
Send surveys or questionnaires for cost-effective and reliable customer feedback in real time.
See Other Services
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SMS Marketting
Build a direct and personal relationship with your audience while improving customer interaction with your brand.
Short Code
Enable easy access 24/7 for your customers to conveniently contact your brand through Short codes for promotions, survey, voting or support.
Number Lookup
Get real-time feedback on the validity of your leads numbers, so you dont waste money sending messages to numbers that are out of service
2FA
Reduce the risk of phishing and identity-based cyber-attacks, Seamlessly identify user identity by sending push notifications to mobile devices